Privacy statement

This is our Privacy Statement. It explains how this site obtains, uses and keeps your information safe.

We’re committed to keeping your personal information safe and confidential both online and offline.

Online application

If you apply for an account online, before you enter any personal details into the online form, we’ll tell you how your information will be used in our data protection statement and in the relevant terms and conditions. You will be asked to confirm that you have read and understood these before your application can proceed.

For credit account applications like personal loans and bank accounts, we may pass your details to a recognised credit reference agency to help process your application.

We might occasionally send you information about accounts and services which we think would be of interest to you. If you’d prefer us not to use your contact details in this way you can opt out by leaving the tick box that is available to you unticked.

Contacting us by phone

You can call our customer services team on 0845 600 4388. For your convenience, we also operate a call-back service – accessed via www.santander.co.uk. You give your number over the Internet and you are called back on your normal telephone line. These calls are not made across the Internet. We’ll store your details on systems that aren’t connected to the Internet – although to help us improve our service we might record or monitor phone calls.

Contacting us by email

When you email us, we collect some personal details like your name, address and phone numbers. Email isn’t 100% secure - so we advise that you keep personal information to a minimum. With this in mind, don’t transmit account information using email.

Emails are stored on our standard internal contact systems which are secure and can’t be accessed by external parties. We store this information for an indefinite period of time in order to identify trends.

Asking for a fact sheet

You can ask for a printed fact sheet online. Obviously you’ll need to provide your name, address and the type of fact sheet you need. Your details are not encrypted for transmitting so there is a small risk of unauthorised viewing while the information crosses the internet.

We keep your details after sending you the fact sheet to make sure fact sheets are delivered to you on time, and also, from time to time, we might follow up a request with a phone call to see if we can provide any more help.

Surveys and competitions

We’ll treat any survey or competition information you provide with the same high standard of care as we do all other customer information, using any details provided strictly within the terms of the competition and this Privacy Statement.

Share dealing

Within Santander Sharedealing you can research information on UK listed companies and AIM shares listed on the London Stock Exchange. You do it anonymously, and we’re not able to identify you as an individual from your research. Please note: our online sharedealing service is provided by Santander Stockbrokers Limited (“ASL”). ASL is part of the Santander group of companies.

Mortgages

Our Flexible mortgage illustrator feature is provided by Mainstream Computing Pty Limited. The illustrator is intended to be used as a guide only and should not substitute any professional mortgage advice.

Cookies

We use independent companies to measure and analyse how people use the ‘freely accessible’ areas of the Santander website. They use cookies to gather and collate information such as the number of pages viewed on the site, the number of visitors and common ways of arriving at or leaving the site. Doing this enables us to keep our content and navigation fresh and useful.

We don’t and won’t link any information collected by these outside agencies with any personal information collected about you on the website.

What’s in a cookie?

A cookie is a small file that can be saved onto your computer when you visit a website. We use them to monitor visits to areas of our website. Santander's site-tracking cookies don’t contain name or address information, but they do contain…

We use two main types of cookie :

Your web browser lets you turn off both permanent and temporary cookies. However, if you do disable cookies you might not be able to use some of the services on this website.

If you want to turn off cookies on your browser, follow the instructions below and select the ‘disable/reject’ options at the end.

If you’ve turned off cookies on your browser but want to turn them back on again follow these simple steps specific to your browser version) and then choose ‘accept’.

For Internet Explorer 6 click Tools > Internet Options > Privacy > Advanced. Ensure 'Always allow session cookies' is ticked.

For Firefox click Tools > Options > Privacy > Cookies. Ensure that it is set to Accept cookies.

Correcting mistakes

You are entitled to get hold of information held about you, and if you find it’s inaccurate you can have the information corrected and/or deleted.

To find out more visit the website of the Information Commissioner at: http://www.informationcommissioner.gov.uk.

Using your personal information

We will tell you if we intend to use your information for marketing purposes and we’ll give you the opportunity to opt out if you want to.

If you receive emails and don't want to in future, please use the email address below to let us remove you from our list. unsubscribe@santander.co.uk.

Legal statement about this Privacy Statement

This Privacy Statement is not designed to form a legally binding contract between Santander and users of our website or online services. Instead it’s a guide on to our online protection standards – although of course we do consider it of utmost importance to abide by the principles stated here.

Contacting us about our Privacy Statement

If you think this Privacy Statement hasn’t answered all your questions, or you want to know more, please contact our customer services team, who will be more than willing to help you. Their e-mail address is customer.services@santander.co.uk

For more information about security and privacy, visit our security pages at www.santander.co.uk/security.