To amend a payee you can alter the payee name, account details (sort code and account number) and the 'Payment reference' fields described below:
Payee Name: This is the payee/beneficiary name that appears on your statement, or a name that will help you remember the payment. This will be displayed in your list of payments.
Their Sort Code: If you are paying a bill, enter the sort code supplied by the company you are paying. This will be six digits and can normally be found on the back of your bill. If you like, you can use the 'look up the organisation‘s account details here' link, and search for account details of common UK utility companies (e.g. British Telecom, British Gas).
Their Account Number: If you are paying a bill, enter the account number supplied by the company you are paying. This is will be eight digits and can normally be found on the back of your bill, and may differ from your customer account number.
Payment Reference: This is the payment/beneficiary reference that appears on your statement, invoice or bill.
IMPORTANT: If you amend a payee, and you have pending payment(s) to that payee, then the pending payment will NOT be made. After you have amended the payee, and if you still wish to make a payment to the payee, you will need to set up a new payment. To check if you have a pending payment to the payee you wish to amend, click View pending payments & transfers from the left hand menu.
Please note if you have set up regular fixed payments (i.e. a standing order), these will not be changed. To view and manage these details, select the 'Standing Orders' or 'Direct Debits' tab from the menu running across the top of the page.